Universal Turbos

Tel: 01425 656900

Warranty - Information & Claims Procedure

Universal Turbos Ltd offer a warranty, to the original purchaser, for the repair or replacement of their turbocharger for a period of 12 months from the date of purchase. Proof and date of the original purchase will be required before any warranty can be contemplated. Units for which a claim is being made must be returned to Universal Turbos Ltd complete, any attempt to dismantle or repair the unit will invalidate the conditions of the warranty. The warranty does not cover the cost of any labour or materials required to remove or re.install the turbocharger, or any other ancillary costs other than those directly attributable to the repair or replacement of the turbocharger itself. All other liabilities such as indirect or consequential loss (including loss of profit) are expressly excluded.

No warranty is offered for any Universal Turbos Ltd turbocharger used for competition purposes, or in any case where the manufacturers standard boost pressures of fuel setting have been changed or any device is used to modify them.

Proof may be required of proper maintenance of the manufacturers routine service levels and intervals, with particular regard to oil and filter changes. Failure to comply with manufacturers service requirements will invalidate this warranty.

It is vital that the turbocharger is fitted correctly, please follow all vehicle manufacturers instructions as welt as the Universal Turbos Ltd checklist. Removing and re-fitting a turbocharger is a relatively simple task but should not be attempted by anyone without the necessary experience or expertise to do so. Universal Turbos Ltd recommend that their turbochargers are fitted by someone possessing the knowledge to do so correctly. Incorrect fitting, poor engine condition or maintenance, insufficient or incorrect air or oil filtration could lead to warranty claim being rejected.

In order to assist and prevent further problems Universal Turbos Ltd will issue a report on the condition of any turbocharger returned during the warranty period. This is usually a very good indicator as to the reason for any turbochargers premature failure.

An independent engineer’s report may be recommended in the event of a claim remaining unresolved. If we have any disagreement about this warranty which we are unable to resolve we will both abide by the decision of any agreed arbitrator or, if we are unable to agree one will be appointed by the Law Society.

This warranty is in addition to, and does not detract from, the contractual rights that you have under statute and common law.

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